There’s nothing worse than a supplier that doesn’t get back to you and you have to chase… a supplier who can’t talk or meet with you when you need to… a supplier that doesn’t listen and so doesn’t meet your requirements leaving you to do the majority of the work.
At KVH Studios our number one priority is customer service. That’s why many of our clients, such as ASDA, House of Fraser and Topps Tiles, have been receiving audio services from us for over 10 years.
Here are our top 6 aims to ensure we’re always providing the best service at all times to our clients…
1. We’re accessible
Whether it be in person, on the phone, email or even social media, we’re always accessible to our clients to help them with what they require when they need it and to stay connected to their brand
2. We’re responsive
It’s very important to us that we acknowledge our clients quickly and provide a solution in a timely manner
3. We’re listeners
Understanding our clients’ requirements clearly can only be done by taking the time to listen carefully
4. We’re focused
Providing our clients with the information they need at the time they need it
5. We’re honest
There’s no point in us telling our clients something that isn’t achievable or not being truthful when something hasn’t gone to plan. Honesty is the best policy in our eyes.
6. We’re passionate
We believe in the services we create for our clients and ensure each one is unique and works hard to achieve results for their individual brand.
Of course, anyone can say they do these things and it’s difficult to showcase these qualities without working with us, but we do believe our high client retention and testimonials speak for themselves.
We specialise in providing music and content services across the globe to some of the world’s leading brands. We have a specialist team of audio producers and account managers who are dedicated to providing high quality audio services with attention to detail from the content to the service to the delivery.
We’d love to have a chat to find out about your stores and how we can help you as an individual client as everyone is different, that’s why we do things bespoke. Just give us a call on 0113 233 7800 or email firstname.lastname@example.org.
Let us take the workload of in-store audio away from you.
After all, that’s what you pay your supplier for isn’t it?