AFTERCARE

We keep the music going with full technical support following the installation of your sound system and media screens.

We all know technology doesn’t always run as smoothly as we’d like, so we have the necessary support ready for when you need it, from our in-house technical support helpdesk through to our nationwide team of engineers.

Proactive management

Our bespoke systems are crafted in house by our research and development team to allow us to proactively monitor your services 24/7 and communicate to sites should disconnections occur. Your dedicated Account Manager, alongside our technical support team, will ensure your service is broadcasting as required and any equipment issues are dealt with efficiently to decrease downtime. As and when technical developments are made, we seek to upgrade and update your technology to ensure you’re always benefitting from new capabilities and cost savings where possible.

In-house Technical Support Helpdesk

Our team of qualified AV technical engineers are ready to take your call when you need support and assistance with your audio or visual systems. With no automated services, you can speak directly to an engineer who can diagnose the issue at your site and help get your service back up and running quickly. Should an engineer visit be required, our nationwide team provide full maintenance and replacement of any PA system and screen equipment. All calls and emails are logged on our ticketing system which provides automated updates on your issue as it progresses.

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Nationwide Engineering Team

Our dedicated team of qualified AV technicians provide nationwide coverage of the UK and Ireland down to the remotest of areas for all maintenance requirements. Each engineer is regularly trained to ensure they are kept up to date with all current safety standards and are IPAF/CSCS/SAFE/CHAS/ISO9001/ISO14001 qualified. All equipment that we supply is sourced specifically for your project, meets with the strict regulations, and hold warranties as standard. Maintenance cover options are also available following these warranty periods.