AFTERCARE

We provide services not products, so once you’re all set up, it doesn’t stop there…

Your dedicated audio team including creative, development and technical experts will become an integral part of your business, ensuring KVH Studios are completely aligned with your marketing strategy and the vision for your audio service, from content through to delivery, with high level support and customer service.

“You’ve got a friend in me”

To create the sound of your brand, we will immerse ourselves in it, ensuring your service is not only created and managed as effectively as possible to the brief but is developed proactively as the industry and your brand progresses. Got a problem you can’t solve? Tell us about it, you’ll be amazed what can be achieved through audio.

We’re driven by results and love to be innovative with our content and technology, so we’ll always make recommendations and propose new ideas. Coupled with building a strong relationship (it’s nice to work with friends!), we will work collaboratively to ensure your audio service is effective and commercially viable.

“Smooth operator”

We all know technology doesn’t always run as smoothly as we like, so we have the necessary support ready should you need it…

  • 24/7 monitoring of services
  • Full management ticketing system with automated client updates
  • Technical support helpline for diagnostics and engineer bookings
  • 48-hour response times for engineer callouts
  • UK wide team of qualified engineers (IPAF/CSCS/SAFE/CHAS/ISO9001/ISO14001)
  • Proactive communication with sites should disconnections occur
  • Automatic back-up service in the event of service loss
  • Lifetime warranty on KVH Media Players
  • 12-month warranty on all amplifiers and speakers installed
  • Maintenance cover options for PA systems following warranty
  • Pro-active software and hardware upgrades in line with developments
  • Installation project management for rollouts and new store openings

Want to know more about aftercare?

SPEAK TO A TEAM MEMBER